Heads Up For Tails Pet Store & Spa - DLF My Pad, Lucknow

The store is amazing and is very aesthetic. it's a one stop for all pet needs . I got different treats according to my pet's taste preferences . Products are truly nice and Value for money ❤️, And the most imp , staff is friendly and loving . Thank you HUFT for such great experience.

Had a grooming session for my dog at Heads Up For Tails and it was such a good experience. The staff was very gentle, patient and handled my dog with so much care. Clean space, calm environment and my dog looked and felt great after the session. Definitely coming back 🐶

Absolutely loved this place. The staff actually knows what they’re doing and treats your pet like their own. Great product quality, fair pricing, and a very calm, positive vibe inside the store. You can tell they care, not just sell. Definitely coming back.

I am extremely disappointed with the HUFT DLF staff regarding my recent interaction about food orders. It is evident that the staff lacks basic knowledge and proper training on how to communicate with customers. I inquired about the 15% discount, which is generally available everywhere. The staff initially told me that I would get the same discount I received previously, which was acceptable since I had already received 15% off. However, I later received a message with a bill of ₹2340, which seemed completely inconsistent. I highlighted that your website clearly shows 12% + an additional 3% discount and even shared a screenshot as proof. The staff replied that this offer is only for selected customers, which is confusing and misleading, as no prior information about such restrictions was provided. When I asked how a customer can know if they are selected, the staff stopped responding altogether. Clearly, the HUFT DLF staff did not have any clear knowledge about the discounts or how to handle customer queries, which demonstrates a serious lack of professionalism and training. Such behavior is completely unacceptable and reflects extremely poorly on your brand. I expect

One of the best pet stores I’ve visited. The staff truly care about animals and guide you properly according to your pet’s needs. The store is very clean and well-organized. They have high-quality food, accessories, and grooming products. Prices are reasonable too. I will definitely visit again!