Felican Pet Hospital

We went with our female Shih Tzu to Felican Pet Hospital, Eroor on 24th February 2025 for an emergency medical check-up. The hospital, at the first go, diagnosed her as having a pus-filled uterus, which needed immediate surgery. After the surgery, we were told that there was no pus, but an infectious growth in the abdominal cavity was discovered. They did send the sample for a biopsy but did not give any proper or prompt reports. A few days later, they informed us that our dog had kidney damage and was on the verge of kidney failure and suggested fluid therapy but without giving a full or clear explanation of her deteriorating health. We were not informed at any point. The miscommunication and lack of transparency served to worsen our distress and confusion. Our pet, after the surgery, became very weak, lost her appetite, and her health deteriorated. Sensing things were going out of control, we decided to release her and took her to another well-known veterinary clinic in Kerala, Kakkanad. To our horror, we were informed that Felican had conducted the abdominal surgery without even shaving her fur—a simple and essential step before surgery. When questioned, they explained that the WHO does not suggest shaving—but shaving and trimming are certainly not equivalent, and hygiene during surgery is paramount. At Kakkanad hospital, she had to undergo another extensive surgery where one kidney, uterus, and both ovaries were removed. She also needed two sessions of dialysis. During the second session, she experienced two heart attacks. The vets were able to revive her once, but she was unable to withstand the second. She endured such suffering, and I could not do anything to end her pain. She believed in us, and we believed in Felican Pet Hospital. That faith was misplaced. Felican Pet Hospital, Eroor, has defaulted in all medical responsibility: - Misdiagnosis and conflicting reports - Neglect of surgical hygiene - Poor post-operative care - Lack of proper communication with pet owners -Negligent treatment of a life in their hands Would you treat a human this way, simply because they can't speak up for themselves? Then why do it to an innocent animal. I am asking anyone who reads this: Don't trust this hospital. What was done to my dog should never be done to any other pet. They took a treatable condition and turned it into a life-threatening tragedy and eventually, took her away from us. They were supposed to heal but instead they killed her . NEVER TAKE YOUR PETS TO THIS HOSPITAL IF YOU WANT THEM ALIVE.

My 5-year-old Shih Tzu was unwell, so we took him to Felican. They did blood work, told us everything was fine, and sent him home with some medication. However, he continued to look sick, so we brought him back a few days later. This time, we were told that there was “nothing wrong,” and that he might just be scared or upset about something. Trusting their assessment, we brought him home. Three days later, as he showed no improvement at all, we decided to get a second opinion at another hospital. There, they immediately conducted a scan and informed us that he was suffering from pneumonia. There was barely any oxygen in his lungs. During the examination, he suffered a heart attack and is currently under observation. We were told very clearly that he had been brought in too late. Felican completely failed to diagnose a serious, life-threatening condition. The misdiagnosis, lack of urgency, and dismissal of our concerns are absolutely disappointing and unacceptable. This negligence has put our dog’s life at risk.

Went with my cat who was diagnosed with mouth ulcer and got the issues resolved within 1month (2sessions). At first they said there are low chances of recovery.... but as days passed his health improved and I'm happy that I got my cat back healthy and happy. Dr.Agrima was the one who helped us, very thankful for her kind service.

We’ve been going to Felican with our two dogs and a succession of cats for many years now. A very good pet hospital in the area. Their care is spot-on and effective, and all the staff (doctors, nurses and admin staff) clearly love animals. The only quibble I have is about communication. We have to ask multiple follow-up questions to clearly understand issues, treatment plans and prognoses - and also, sometimes, we have to ask for blood tests or x-rays to be performed before it is done. So it can feel like the doctors are too busy or distracted to give clear explanations for our pets’ issues. This is a problem with medical care even in human hospitals, so it’s not a complete deal-breaker. There is also difficulty with admin communication. We had called to confirm a neutering the previous night, and since Dr Sunil was available only the next morning, had changed my parents’ hospital visit schedules to suit his time. But when we arrived at the stipulated time, we were told Dr Sunil was away for an emergency and would not be available for the whole day. We understand that emergencies are obviously unexpected, and have no problem with that. But we do have a problem with not being contacted and informed that surgery would not be possible today, despite the confirmation the previous day. This is clearly another failing in communication. It would be good to have Felican aspire to better care and to rectify these communication issues. A big shoutout to doctors Sunil, Suchitra, Nivedita, Sreera, Aishwarya, Adithyan, Athulan and all the others, and also to all the nursing staff, for the excellent care they provide.

I am writing this with a very heavy heart. I lost my beloved Labrador, Ovi, who was only 6 years old. What makes this loss unbearable is the strong feeling that she did not receive timely, appropriate, or experienced medical care. On 3rd December 2025, I took Ovi to Felican Hospital due to a wound that had become infected. A trainee female doctor attended her initially, and the senior doctor briefly checked her. Blood tests were done, and I was told she had an infection and a lung infection. She was prescribed antibiotics and wound medication and asked to return after 10 days. I clearly informed them that she was eating very little and was struggling. I was reassured that she would be fine. Within three days, Ovi started vomiting continuously and completely stopped eating. I rushed her back to Felican. Again, she was attended mainly by trainee doctors. More blood tests and scans were done, and I was told the infection had worsened and it could be rat fever or tick fever. Despite saying her condition was serious and that she was struggling to breathe, she was again prescribed another set of oral antibiotics and ointments and asked to take her home. I repeatedly told them: She had not eaten for two days She was vomiting and unable to take tablets She was struggling to breathe Only after I insisted did they agree to give IV drips. Even then, IV antibiotics were given only after I requested them, and admission was suggested only after I demanded it. At no point did they proactively advise admission despite saying her condition was serious. Even though she was visibly struggling to breathe, oxygen support was not provided immediately. I was told they would do another scan and then decide. I was asked to go home and visit the next day. I paid all requested amounts, including for rat and tick fever tests. After I left, I kept calling the hospital to check on her. I was told her fever had reduced and she was stable. Later, I was informed that an X-ray showed a condition involving double esophagus, and I was told she would need small-quantity feeding. I accepted this explanation. It is important to mention that for years we had reported repeated vomiting issues at Felican, and this condition was never identified earlier. At 6:30 PM, I received a call saying Ovi had passed away due to cardiac arrest. I was told she suddenly couldn’t breathe, oxygen was then given, CPR was attempted, but she could not be revived. This is exactly what I had been warning them about from the beginning — her breathing distress. I strongly feel that: Her condition was not handled with urgency Oxygen support was delayed Antibiotics were not reassessed properly Too much responsibility was left to trainee doctors There was a lack of transparency and experienced supervision A wound that does not heal for over a month requires culture testing and targeted antibiotics — something I only learned later from another hospital. I have been taking my three dogs to Felican for the past 6 years, and I never imagined this would happen. I trusted them completely. Losing Ovi feels like losing my own child. This review is not written out of anger, but out of pain — and to warn other pet parents to think carefully before trusting this hospital with critical cases. If I could, I would give less than one star.